All requests are reviewed & answered normally within 15 min. (Mon-Fri). If you are having trouble locating a particular item on our site, please do not hesitate to give this service a try. Within 15 min. of your request, we'll research your requested product and your item will be displayed on our website! We'll notify you by email, once we fufill your request. Although it's not always possible to find requested products, either due to supply issues or the item being discontinued. No request will go ignored.